Terms of Service

Effective Date: 12/31/2026

‍Last Updated: 01/14/2026

Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Pepps Creators Agency, operating as Pepps (the "Agency," "we," "us," or "our"), concerning your access to and use of our website peppssimple.com and our services.

Operating Entity: These services are currently provided by Pepps Creators Agency as a sole proprietor. We plan to register as a legal entity in the United Arab Emirates. Upon registration, these Terms will be updated to reflect the corporate entity details.

BY ACCESSING OR USING OUR WEBSITE AND SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE OUR SERVICES.

1. Services Description

Pepps is a global digital agency specializing in services for content creators (influencers, streamers, bloggers, and similar professionals) on platforms including YouTube, LinkedIn, Instagram, and TikTok. We also provide brand services for companies.

1.1 Services Offered

Our services include, but are not limited to:

• Content Strategy & Analysis: Niche analysis, content pattern identification, audience research
• Financial Planning: Revenue optimization, monetization strategies, budget planning
• Management Services: Project oversight, strategic planning, business development
• Digital Product Development: Creating digital products, tools, and resources
• Online Education: Development of online courses, training programs, and schools
• AI Solutions: Building custom AI agents and automation tools
• Creative Services: Coordination of video editing and graphic design (via contracted specialists)
• Brand Consulting: Brand strategy and development services for companies

1.2 Service Delivery

• All services are provided remotely via digital communication channels
• Services are customized based on individual client needs
• Service scope, deliverables, timelines, and fees are defined in separate service agreements or proposals
• We provide personalized, human-delivered services

2. Eligibility

2.1 Age Requirement

You must be at least 18 years old to use our services. By using our services, you represent that you meet this age requirement.

2.2 Business Capacity

If you are using our services on behalf of a company or entity, you represent that you have the authority to bind that entity to these Terms.

2.3 Accurate Information

You agree to provide accurate, current, and complete information during the inquiry and engagement process.

3. Client Engagement Process

3.1 Initial Contact

Prospective clients initiate contact through website forms, email, or other communication channels.

3.2 Discovery and Proposal

• We conduct discovery calls or meetings to understand your needs
• We provide customized proposals outlining scope, deliverables, timeline, and fees
• No binding obligation exists until a formal service agreement is executed

3.3 Service Agreement

• Specific projects require a signed service agreement or statement of work
• Service agreements supersede these general Terms for project-specific matters
• Payment terms, cancellation policies, and deliverables are defined in service agreements

4. Fees and Payment

4.1 Service Fees

• Service fees are quoted individually based on project scope and complexity
• All fees are stated in US Dollars (USD) unless otherwise specified
• Fees may include setup costs, ongoing service fees, and additional expenses (with prior approval)

4.2 Payment Terms

• Payment terms are specified in service agreements (e.g., upfront deposits, milestone payments, monthly retainers)
• Accepted payment methods: bank transfer, cryptocurrency
• Late payments may result in suspension of services and late fees as specified in service agreements

4.3 Refunds

• Refund policies are project-specific and outlined in service agreements
• Generally, deposits and fees for completed work are non-refundable
• Unused retainer balances may be refunded upon termination, subject to agreement terms

4.4 Taxes

• Fees do not include applicable taxes (VAT, sales tax, etc.)
• You are responsible for all taxes associated with your purchase, except taxes based on our income

5. Client Responsibilities

5.1 Information Provision

You agree to:

• Provide accurate and timely information necessary for service delivery
• Grant access to social media accounts, analytics platforms, and other necessary tools
• Respond to requests for feedback and approvals within reasonable timeframes

5.2 Platform Compliance

You are responsible for ensuring your content and business practices comply with:

• Platform terms of service (YouTube, Instagram, TikTok, LinkedIn)
• Applicable laws and regulations
• Industry best practices and ethical standards

5.3 Implementation

• You are responsible for implementing strategies and recommendations we provide
• We provide guidance and support, but execution responsibility remains with you unless explicitly stated in service agreements

6. Intellectual Property Rights

6.1 Client Content

You retain all rights to:

• Your existing content, brand assets, and intellectual property
• Content you create based on our strategies and recommendations

6.2 Agency Deliverables

Upon full payment, you receive:

• Ownership: Of custom deliverables created specifically for you (e.g., content plans, digital products, course materials)
• License: To use templates, frameworks, or tools we provide
• We retain the right to create similar deliverables for other clients

6.3 Agency Property

We retain all rights to:

• Our proprietary methods, processes, frameworks, and tools
• Marketing materials, website content, and brand assets
• Pre-existing intellectual property used in service delivery

6.4 Portfolio and Case Studies

• With your written consent, we may feature your project as a case study
• We may use anonymized data and results for marketing purposes
• You may request anonymity or specific confidentiality provisions

7. Confidentiality

7.1 Confidential Information

Both parties agree to protect confidential information, including:

• Business strategies, financial information, and proprietary data
• Analytics, performance metrics, and audience insights
• Unpublished content and trade secrets

7.2 Exceptions

Confidentiality obligations do not apply to information that:

• Is publicly available or becomes public through no breach of these Terms
• Was known prior to disclosure
• Is independently developed
• Must be disclosed by law

7.3 Duration

Confidentiality obligations survive for 3 years after termination of services unless otherwise specified.

8. Third-Party Services and Contractors

8.1 Contractors

We may engage third-party contractors (editors, designers, developers) to deliver services:

• Contractors operate under confidentiality agreements
• We remain responsible for contractor work quality
• Specific contractor involvement will be disclosed when relevant

8.2 Third-Party Tools

Services may involve third-party platforms and tools:

• You are responsible for complying with third-party terms of service
• We are not liable for third-party service interruptions or changes
• You must obtain necessary licenses for third-party tools

9. Warranties and Disclaimers

9.1 Professional Standards

We warrant that:

• Services will be performed with reasonable care and skill
• We will use commercially reasonable efforts to meet agreed timelines
• Deliverables will substantially conform to specifications in service agreements

9.2 No Guarantees of Results

We explicitly DO NOT GUARANTEE:

• Specific follower growth, engagement rates, or revenue outcomes
• Platform algorithm performance or content virality
• Success of strategies in achieving your business goals
• Continued availability or policies of third-party platforms

9.3 Disclaimer of Warranties

EXCEPT AS EXPRESSLY STATED IN SERVICE AGREEMENTS, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

10. Limitation of Liability

10.1 Limitation

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU FOR SERVICES IN THE 6 MONTHS PRECEDING THE CLAIM.

10.2 Excluded Damages

WE SHALL NOT BE LIABLE FOR:

• INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
• LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES
• DAMAGES ARISING FROM YOUR USE OR INABILITY TO USE SERVICES
• ACTIONS OR INACTIONS OF THIRD PARTIES

10.3 Exceptions

Liability limitations do not apply to:

• Gross negligence or willful misconduct
• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Matters that cannot be limited by applicable law

11. Indemnification

You agree to indemnify, defend, and hold harmless [YOUR FULL NAME], Pepps, and our contractors from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

• Your breach of these Terms or service agreements
• Your violation of laws or third-party rights
• Your content, products, or business practices
• Misuse of deliverables or recommendations we provide

12. Term and Termination

12.1 Term

These Terms remain in effect while you use our website or services.

12.2 Termination by Client

You may terminate services:

• According to termination provisions in your service agreement
• By providing written notice (typically 30 days)
• Subject to payment for work completed and non-refundable deposits

12.3 Termination by Agency

We may terminate services:

• If you breach these Terms or service agreements
• For non-payment after reasonable notice
• If continuation would violate laws or platform policies
• With 30 days' written notice for convenience

12.4 Effect of Termination

Upon termination:

• You must pay for all services rendered through termination date
• We will deliver completed work and work-in-progress (upon payment)
• Confidentiality and intellectual property provisions survive
• No refunds for completed work or deposits

13. Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

We comply with applicable data protection laws, including GDPR, CCPA, and other relevant regulations.

14. Dispute Resolution

14.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation for 30 days.

14.2 Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or representative proceedings.

15. General Provisions

Option B: Either party may pursue claims in courts of competent jurisdiction in [LOCATION].

15.1 Modifications

We may modify these Terms at any time:

• Changes will be posted on our website with updated "Last Updated" date
• Continued use after changes constitutes acceptance
• Material changes may require explicit consent for ongoing service relationships

15.2 Entire Agreement

These Terms, together with service agreements and our Privacy Policy, constitute the entire agreement between parties and supersede prior understandings.

15.3 Severability

If any provision is found unenforceable, the remaining provisions continue in full effect.

15.4 Waiver

Failure to enforce any provision does not constitute a waiver of that provision or any other provision.

15.5 Assignment

You may not assign your rights or obligations without our written consent. We may assign our rights and obligations without restriction.

15.6 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control (natural disasters, wars, pandemics, platform shutdowns, etc.).

15.7 Notices

Notices must be sent to:

To Agency:
Pepps Creators Agency
Operating as: Pepps
Email: support@peppssimple.com
Website: peppsimple.com

To Client:
Email or address provided during service engagement

15.8 Language

These Terms are provided in English. Translations may be provided for convenience, but the English version governs in case of conflicts.

16. Contact Information

For questions about these Terms of Service, please contact us:

Service Provider:
Pepps Creators Agency
Operating as: Pepps
Email: support@peppssimple.com
Website: peppsimple.com

BY USING OUR WEBSITE AND SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.

Last updated: 01/14/2026