Privacy Policy

Effective Date: 12/31/2026
Last Updated: 01/10/2026

Introduction

Pepps Creators Agency ("we," "us," or "our"), operating as Pepps(the "Agency"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website peppssimple.com and use our services.

By accessing or using our website and services, you agree to this Privacy Policy. If you do not agree, please do not use our website or services.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected when you use our website.

1.1 Personal Information You Provide

When you interact with our website or request our services, we may collect:

• Contact Information: Name, email address, phone number, social media handles
• Professional Information: Company/brand name, website URL, social media profiles, niche/industry, content type, audience demographics
• Communication Data: Messages, inquiries, feedback, and any information you provide in forms or correspondence
• Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
• Service-Related Information: Your goals, challenges, content samples, analytics data you share, project requirements and other information requested for service delivery

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring website
• Location Data: General geographic location (country/city level) based on IP address
• Cookies and Tracking Technologies: See our Cookie Notice for details

1.3 Information from Third-Party Sources

With your permission, we may collect information from:

• Social Media Platforms: Public profile information, engagement metrics, content performance data from YouTube, LinkedIn, Instagram, TikTok
• Analytics Platforms: Data you authorize us to access for service delivery
• Professional References: Information from referrals or testimonials

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

• Provide content strategy, financial planning, and management services
• Analyze your niche, content patterns, and audience
• Create custom content plans and strategies
• Develop digital products, online courses, or schools
• Build AI agents or coordinate editor/designer services
• Provide brand services for companies

2.2 Communication

• Respond to inquiries and provide customer support
• Send service updates, proposals, and contracts
• Provide project updates and deliverables
• Request feedback and testimonials

2.3 Business Operations

• Process payments and manage billing
• Maintain and improve our website
• Conduct internal research and analytics
• Prevent fraud and ensure security
• Comply with legal obligations

2.4 Marketing (with consent)

• Send newsletters and promotional materials
• Showcase anonymized case studies (with explicit permission)
• Personalize your experience on our website

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA) and UK, we process your personal data based on:

• Consent: You have given explicit consent for specific purposes
• Contract: Processing is necessary to fulfill our service agreement
• Legitimate Interests: We have legitimate business interests that do not override your rights
• Legal Obligation: We must comply with applicable laws

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party vendors who assist us.

Including, but not limited to:

• Payment Processors: Stripe, PayPal, or similar (PCI-DSS compliant)
• Analytics Tools: Google Analytics
• Communication Tools: Zoom, Calendly, WhatsApp
• Contractors (under confidentiality agreements)

4.2 Business Transfers

If we undergo a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4.3 Legal Requirements

We may disclose information to:

• Comply with legal obligations, court orders, or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities

4.4 With Your Consent

We may share information for purposes disclosed at the time of collection with your explicit consent.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including the UAE, United States, and European Union.

For users in the EEA/UK: We ensure adequate safeguards through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the European Commission
• Other legally approved transfer mechanisms

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Typical Retention Periods:

• Active Clients: Duration of service relationship plus 7 years (tax/accounting requirements)
• Prospective Clients: 3 years from last contact
• Marketing Contacts: Until you unsubscribe or request deletion
• Website Analytics: 26 months

After retention periods expire, we securely delete or anonymize your information.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

7.1 General Rights (All Users)

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications

7.2 CCPA/CPRA Rights (California Users)

• Right to Know: What personal information we collect and how it's used
• Right to Delete: Request deletion of your information
• Right to Opt-Out: Opt-out of sale/sharing (we do not sell data)
• Right to Non-Discrimination: Equal service regardless of privacy choices

7.3 Other US State Rights

Similar rights apply to residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA).

To Exercise Your Rights:
Contact us at support@peppssimple.com with "Privacy Rights Request" in the subject line. We will respond within 30 days (or as required by applicable law).

8. Data Security

We implement reasonable security measures to protect your information:

• Encryption: SSL/TLS encryption for data in transit
• Access Controls: Restricted access to personal information
• Secure Storage: Password-protected and encrypted systems
• Regular Updates: Security patches and software updates
• Vendor Due Diligence: Careful selection of third-party providers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover we have collected information from a child under 18, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing information.

11. Cookies and Tracking

We use cookies and similar tracking technologies. For detailed information, please see our Cookie Notice [link to Cookie Notice].

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. For material changes, we may provide additional notice (e.g., email notification).

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

Data Controller/Owner:
Pepps Creators Agency
Operating as: Pepps
Email: support@peppssimple.com
Website: peppssimple.com

14. Jurisdiction-Specific Information

For California Users

CCPA Disclosures:

• We have not sold personal information in the past 12 months
• Categories of personal information collected: Identifiers, commercial information, internet activity, professional information
• Business purposes: Service delivery, communication, analytics, security

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.